Returns & Exchanges
At Vila Mora, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to send back.
2
Prepare the Package
Place the unworn items with original tags attached into their original packaging and include the provided packing slip.
3
Ship the Items
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing